Terms and Conditions

Disclaimer: You must consult your physician or other health care professional before starting any fitness or nutrition programs from us, and determine if they are right for your needs. Do not start a fitness and/or nutrition program if your physician or health care provider advises against it. Do not disregard, avoid or delay obtaining medical or health-related advice from your healthcare professional as a result of information you have obtained from The Fitness Lab Stave. We are not medical practitioners or liable for anything you decide to partake in, this information is used at your own risk. The results, if any, from exercise and/or nutrition programs may vary from person to person. By replying or engaging in any emails, text messages, social media platforms, phone calls or payment of invoices from 'Any staff or contractor of the Fitness Labs' or 'The Fitness Lab Stave' you agree and give the right to these terms and conditions and understand fully what you are committing too.

Membership-specific terms and conditions

1. Membership Terms
• Membership begins on the date of sign-up and is valid for 12 consecutive months.
2. Cancellation Policy
• 28 day cancellation request must be submitted via email to info@thefitnesslab.ca.
3. Membership Auto-Renewal
• The membership will automatically renew for another 12-month term but can be cancelled or paused at anytime
• Upon renewal, the same terms, pricing, and benefits will apply unless otherwise notified by The Fitness Lab.
4. Payment Terms
• Membership fees will be billed every 4 weeks or biweekly via the payment method provided at sign-up.
• It is the member’s responsibility to keep payment details up-to-date.
• Declined payments may result in suspension of membership benefits until payment is resolved.
5. Membership Hold Policy
• Members may place their membership on hold at anytime for travel or medical reasons.
• Requests for membership holds must be submitted in through email to info@thefitnesslab.ca at least 28 days in advance.
6. Buddy Passes
• Members receive 10 buddy passes per contract year. (Bring a friend to enjoy a workout. Email info@thefitnesslab.ca to arrange.)
7. Terms of Use
• Memberships are non-transferable and non-refundable.
• Members must comply with all studio rules and regulations.
8. Liability Waiver
• By participating in group fitness classes and utilizing services under the Formula Membership, members acknowledge and assume all risks associated with physical exercise.
• Members waive The Fitness Lab from liability for any injuries, losses, or damages incurred.
9. Termination by The Fitness Lab
• The Fitness Lab reserves the right to terminate memberships for any member found in violation of studio policies or terms.